Explain CRM and why Zappos would benefit from the implementation of a CRM system.

Explain how these ERM implementations are similar or different.
April 28, 2020
Identify several sub-topics. For example: if the topic is Web Analytics, Web Mining, or Social Analytics, a few of the sub-topics might be Search Engines, Web Crawler, or Document Indexing.
April 28, 2020
Explain CRM and why Zappos would benefit from the implementation of a CRM system.
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