Read the white paper from the Institute for Healthcare Improvement (IHI), “Achieving Exceptional Patient and Family Experience of Hospital Care.” • Read the article; then write an essay • Describe in detail a personal, real-life experience that is related to the article. • Identify whether your (a) real-life experience correlates with the article; or is (b) in opposition to the article. • Provide your personal interpretation of the event and whether or not there could have been an improved outcome. The post provides a scholarly answer to the questions; and, genuinely engages the material. Current information is presented that adds knowledge beyond readings. Post meets or exceeds all the following discussion Guidelines: • 400 or more words; • Organized paragraphs and thought processes; • Two (2) scholarly references maximum 5 years old, in text citation • APA style • Analysis of the topic is well-stated. • No grammar or spelling errors. Write in third person point of view. No first or second person point of view (I, We, me us, you, our etc.)