Critically evaluate the extent to which total quality management (TQM) can be used to improve the effectiveness of an organisation? • Expected to carry out a significant literature review • To critically evaluate and synthesise this literature (Performance Management Model – Goal Setting , Performance appraisal and Rewards System – Cummings and Warley 2009) • Word processed • Structural in essay format -Introduction – Main body – Conclusion • At list 20 or 25 references to the literature • Reference section at the end of the assignment Introduction Addressing the question – break the title down – and in introduction tell what we are going to talk about in the assignment. – Introduce the topic and context – Introduce the assignment task – Outline the structure / how you will approach it Main Body – Keep points on the same theme together – Make links between one point and next (synthesis) – Always pointing out how the points relate back to the question /title Content (Critical) Evaluation 1. give your verdict as to what extent a statement or findings within a piece of research are true, or to what extent you agree with them.