How has the Financial Crisis (2007- ) affected the Economy?
May 26, 2020How are businesses using social media for customer retention, customer service, and customer return?
May 26, 2020You are required to provide an individual written essay where you will examine the role of the manager in a specific tourism or hospitality or events organisation, focusing on their impact on service provision. • You must select only ONE TYPE of tourism, hospitality or events organisation: either a hotel, OR a restaurant, OR an event organising company. • Describe the company vision and goals, drawing on publicly available sources. • Explore the role of the manager in the achievement of organisational goals. • Explain and critically utilise the necessary management, leadership and motivation concepts as they relate to service organisations. • Provide specific management practices that could contribute to service improvement, as well as the rationale behind these practices. • You must reference your work properly. Assessment Criteria The coursework is assessed according to the following criteria: • Knowledge and understanding: o Evidence is provided of a thorough investigation and sound knowledge of the topic. • Analysis: o Well focused on the topic, analytical rather than descriptive, with sound conclusions drawn from arguments and evidence, but with evidence of creativity. • Planning structure and conclusions: o Logically structured and clearly argued. • Standard of presentation: o Information and ideas are presented in a clear, reasoned and appropriate manner; well referenced. o Uses a good range of academic and industry sources. Note: At least five text books should be referred to when writing your assignment. Lecture notes should not be used as a source of referen