Scenario The service standards of the hotel of your choice has been steadily declining with increasing complaints from guests. Most of the complaints centre around the long wait at check-ins and checkouts. Identify and discuss the contributing factors to these complaints and recommend solutions to resolving them. To answer these questions you will need to consider the information we have discussed in lectures and tutorials, your reading and further research that you complete. Evaluation Criteria: Content: clear understanding of the topic and concepts; adequate coverage of the topic and relevance of the material; application of material Research: evidence of adequate depth and breadth of research (a minimum of 8 academic references are required). Academic references include text books, journal articles and conference papers Reasoning: a logical argument and discussion Presentation: Report format and structure only, with Harvard (Author Date) style referencing and correct Reference List (An additional Bibliography is not required but a Reference List is essential). Structure, word count, grammar and expression. An appropriate level of paraphrasing is also expected. *Note: Your report for this assignment should contain: a title page, a concise executive summary, table of contents, sections for each major recommendation focusing upon, and a reference list. No introduction or conclusion is required here.