You are required to undertake a profiling exercise for a service or services, provided by a company with which you are familiar. By ‘profiling’ we mean: utilising the tools discussed in the PPT SLIDES to characterise the nature of the service provided. You will use this analysis to identify the implications for service delivery (for example on capacity management, costs, resources etc). The selected service should be simple enough that you can clearly identify all the elements involved in its delivery.