the following resources will help with Value Stream Maps in the health sector: https://www.google.com/search?q=improve+patient+waiting+time+value+stream&client=ms-android-alcatel-rev1&prmd=inv&source=lnms&tbm=vid&sa=X&ved=2ahUKEwjr15ryiezjAhWSe30KHcaMDmEQ_AUoA3oECAwQAw&cshid=1565020086700&biw=618&bih=332&dpr=2.63 https://www.google.com/search?client=ms-android-alcatel-rev1&ei=YE9IXdS4BYn99QPXureoCA&q=improve+patient+waiting+time+value+stream&oq=improve+patient+waiting+time+value+syrram&gs_l=mobile-gws-wiz-serp.1.0.33i160.4671.13894..16770…0.0..0.437.4089.2-7j4j2……0….1………0i71j33i22i29i30j33i21.FaoFLotrCDY And here an excerpt from a book, which is freely available on the internet. It explains VSM in an emergency department: https://books.google.com.au/books?id=-xvSBQAAQBAJ&pg=PA19&source=gbs_toc_r&cad=4#v=onepage&q&f=false + MGT 603 Value Stream Map for the scenario given + Class PowerPoints I can provide that can help