Develop a plan for evaluation of training effectiveness including both short-term and long-term evaluation where appropriate.
May 7, 2020Discribe OD Consultants role in organization design?
May 7, 2020Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.nnWrite a six to seven (6-7) pages paper in which you:nn Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.n Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).n Justify why you selected the training method that you did.n Propose two (2) ways to motivate an employee who has no interest in attending a training class.n Develop a survey to collect feedback from the employees who attend the training.n Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
