What else could have been done to generate a willingness to change?

1. Track an organizational change process that you have experienced or have researched. What tools were used to manage the change? What else could have been done to generate a willingness to change? 2. Choose an industry facing fundamental technology change (e.g. the recorded music industry vs digital technology, computer software vs open-source, newspapers vs the Internet, corporate IT services vs cloud computing…). In relation to one leading player in the industry, discuss the problems posed by the new technology.